FAQ

Is there a hire agreement?

Yes, there is a hire agreement which you will be required to sign and agree to when you hire our products.

What happens if a product gets damaged or broken?

You are required to cover the cost of any items that are damaged. This is usually achieved by bond of 20% of the total hire value. However, this may vary according to items hired. Your bond will be returned when the hired items are fully returned in the condition they were received.

What’s the minimum order amount?

No minimum order. If items are available hire what you wish.

Do you deliver?

We usually prefer you to pick up and drop off hire items which will be organised at free consultation. However, we can assist locally (Albury - Wodonga and surrounding area or Yass/Canberra area) if required. Depending on distance an extra fee might be applied.

Do I need to pay a deposit? (Cancellation Policy)

Deposit typically is $50 for all orders over $100 and otherwise will be decided at consultation according to total hire value. You are required to have paid in full 14 days before event. Cancellation policy applies.

How long can I hold the items for?

Typically the hire items are picked up 1 to 2 days before event and returned 1 to 2 days after. However this can be negotiated if required.

Do you set up hire equipment?

We do not usually set up or pack away hire items. However, for an additional cost this can be arranged.

Have we missed something?